Career Opportunities: Manager; Digital Channel Systems (577)

Requisition ID 577 - Posted 04/30/2021

Job Purpose:

Effectively lead a team of ICT Specialist and Systems administrators, responsible for Self-service/ Channels systems support: Implementation of new & Enhancements and Second level Day by Day support of all Channels systems: Internet Banking, Mobile Banking, SMS Service and Enterprise Service Bus (ESB) integrations with internal & external systems.

Key responsibilities:

Leads the definition of a portfolio of existing and new Self-Service Digital Channels provision.
Engages and influences Managers to ensure the Digital Channels will deliver the agreed business objectives.
Plans, schedules, monitors and reports on activities related to Digital Channels to ensure that each part contributes to the overall achievement of the products.
Collect, summarize and reports on portfolio KPIs often through the deployment of business management processes and systems.
Identifies issues with Digital Channels structure, cost, risk, inter-dependencies, impact on current business activities and the strategic benefits to be realized.
Notifies Digital Channels change initiatives of issues and recommends and monitors corrective action. Reports on portfolio status as appropriate.
Setting SMART Objectives and conduct Performance Evaluation for Direct Reports in the Digital Channels section.
Prepare monthly progress update reports of the Digital Channels section.
Prepare and control the annual budget (CAPEX & OPEX) of the Digital Channels sections.
Setup and implement cost-saving initiatives for the Digital Channels section, involving Systems, People and Process.
Develop & update policies, procedures and processes to improve efficiency & productivity of the Digital Channels sections.

Experience, Knowledge and Skills Requirements

Bachelor Degree in Computer Science, Software Engineering, Telecom Engineering, Electrical Engineering or equivalent undergraduate degree from recognized Institution.
Minimum of 5 years of experience in ICT related role, 1 year being ICT Senior/ Supervisor role in a bank of similar size and scale.
Minimum of 2 years of experience in supporting Self-Service Digital Channels in organizations of similar size and scale is an added advantage.
At least one professional qualification in ITSM related area (i.e. ITIL or COBIT)
Technical knowledge of Digital Channels solutions.
People Management & Leadership knowledge, a team player that motivates and trains other team members.
Experience and ability to work effectively in a dynamic, collaborative and fast-paced atmosphere.
Strong interpersonal and good communication skills.