Position

Profile

The Director will manage the planning, implementation and operation of information technology to enable the achievement of the organization business objectives. He/She will translate the vision of the business operational and finance teams into clear Business Requirements and Process/System Change requirements and coordinates delivery of the IT components leading to an efficient implementation of the changes with the Business Leaders. The Director will work closely with the IT Department to align development priorities, act as Product Owner and provide specifications for the deployment of technology products. The Director will also organize services and support to the user community of the Security Service division. He/She will use a large spectrum of competency in IT and to address any situations requiring leadership, IT knowledge, decision making and project management and coordination.

He/She will become the subject matter expert on processes and applications that are used by GardaWorld to provide Security Services to its customers. As such, you will prepare business requirements documents, build business cases, represent the voice of the customer/users on projects for the delivery and implementation of a business solution,

Tasks

  • Serve as liaison between Business and IT for the Security Service division;
  • Plan project stages and assessing business implications for each stage, monitor progress to assure deadlines, standards, and deployment cost/benefits targets are met;
  • Develop implementation plans that include analyses such as cost-benefit or return on investment (ROI); Prepare project business cases;
  • Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends
  • Promote the use of innovative technologies that will provide benefits to the organization in building project business cases, project charter, cost-benefit and operational impact analysis;
  • Manage a first line of support application help-desk; Coordinate with IT for second line of support request;
  • Handle communications related to Incident management. Monitor system health/availability;
  • Maximize use of the existing systems and identify opportunities for the integration of new technology;
  • Establish and execute a Technology Project Roadmap and communication plan
Qualifications

And Requirements
  • A bachelor’s degree in a computer-related field, Information Systems or equivalent;
  • Project Management skills and experience
  • Ability to give full attention to what other people are saying, and to use logic and reason to identify the strengths and weaknesses of alternative solutions.
  • Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Ability to monitor or assess performance of yourself, other individuals, or organization to make improvements or take corrective actions.
  • Ability to work in a complex structure with ease (matrix)
  • Ability to work with different levels of management within the organisation, from front line workers to executives
  • Bilingual (French, English)
Competencies
  • Sufficient technical knowledge to investigate systems/applications related issues and recommend possible remediation
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity — Job requires being honest and ethical.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.r place


GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.


We thank all candidates for their interest; however, we will communicate only with the selected candidates.

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