About Nokia
We create the critical networks and technologies to bring
together the world’s intelligence, across businesses, cities, supply
chains and societies. With our commitment to innovation and technology
leadership, driven by the award-winning Nokia Bell Labs, we deliver
networks at the limits of science across mobile, infrastructure, cloud,
and enabling technologies. Adhering to the highest standards of
integrity and security, we help build the capabilities we need for a
more productive, sustainable and inclusive world.
The Global Services business group deploys, supports and operates
communication service providers’ (CSP) and enterprise networks. This
includes network infrastructure services and professional services for
mobile networks and managed operations for fixed, mobile, IP and optical
domains. Nokia is also leading new growth areas including network
cognitive services and analytics, public sector networks, energy and
transport markets and our Worldwide IoT Network Grid (WING) which
provides seamless connectivity across geographical borders and
technologies.
Position Description
Operation and maintenance of Subscriber Data Management Systems.
General Responsibilities
This position will be responsible for administration of the
SDM platforms facility services, planning and execution of operational
tasks, ensure platforms capacity is kept within set threshold, and
ensure system availability of more than 99.99.
Main Network Elements supported
- Nokia HLR (All HW and SW releases)
- Nokia HSS (All HW and SW releases)
- Nokia EIR (All HW and SW releases)
- Nokia one MNP (All HW and SW releases)
- Nokia SADM (All HW and SW releases)
- Nokia CDP& DPA
SDM Systems management and daily operations
- Ensure Continuous Service with high availability and minimum disruption
- Ensure Systems Security by safe guarding against unauthorized access
- Interacting with customer and other domain through e-mails and daily phone /conference Calls to review and resolve operational issues
- Administer Performance and Capacity of HLR systems and accurately report the same
- Administer Systems Configurations and account for all system components
- Administer systems problems and incidents and maintain required SLA
- Administer operations Change control, escalation and basic work instructions.
- Administer Changes to Applications and Systems via the Change Control Procedure
- Assist and advise system users and internal customers with system requirements and enhancements.
- Ensure all system development processes and plans are documented and up to date for internal audit requirements
- Identify Automated Solutions to satisfy user requirement. Ensure quality technical designs for systems, providing performance, flexibility and scalability.
- Acquire and Maintain approved Application Software /Scripts to effectively support business processes
- Ensure all reports are delivered to management and other stakeholders on time and that the content is 100% correct with high quality.
- Ensuring that business objectives are incorporated within individual targets
- Report all projects on a weekly and monthly basis
- Cooperate with line management to ensure all project deliverables are met as per the predetermined requirement and scope.
- Support the line management and ensure projects are administered efficiently and timelines are met without compromising quality.
- Contribute to the division Strategy and Roadmap
- Propose improvements on technical architectures and solutions.
- Track and administer all products and rules within HLR domain
- Ensure all dependencies between projects, products and services are taken into account at all times
- Act as key technical advisor to the line manager and the management at large on all technical issues pertaining HLR
- Make sure that BCP for all HLR systems is in place and tested, testing and certification of BCP quarterly
- Continuous evaluation of the impact of changes (expansion of /new) systems on the BCM plan
- Keep and maintain spare log of the HLR domain, ensure active follow up with supplier /Line Manager of parts replacement in the spare pool and advice addition or changes
- Strictly observe subscriber profile policy, and never effect any change to the subscriber profile without expressly prior approval
- Ensure the daily checks and monthly symptoms collection are done and well documented
- B.Sc. in Computer, Electronics or Telecommunication with significant content in the Informatics Sciences
- Minimum of 2 years of extensive experience in the ICT industry.
- Experience specific to GSM products and services, how they are implemented and how they affect other network elements.
- Experience of managing critical systems
- Advanced knowledge and experience in dealing with the GSM core network elements, GSM products and GSM billing systems.
- New Product Development and Integration knowledge and experience
- Implementation and roll-out of products and services and systems/solutions/applications
- Good understanding and experience with the project management methodology
- Computer Literacy – sound knowledge of relational as well as LDAP accessible databases and system database architectures related to Apache
- Customer obsessed individual
- Innovation hungry and ambitious to attain excellent results in company goals
- Personality of very high integrity, honest and absolute trustworthy
- Ability to deal with issues of a complex nature
- Ability to work under constant pressure.
- Team player;
- Resilient individual
- Action Orientation and high energy personality
- Comfortable working in a multicultural environment
- Interpersonal sensitivity.
Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves.
