The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members.
Job Description
Managing all segments of the Hotel, including lodging/accommodation, food and beverages, human resources, housekeeping, gardens and maintenance as well as other guest services. He will be in charge of employees, customer service, quality control etc.
Reports to: Directors.
Job Duties:
Hotel Management
- Ensures the hotel is well managed and profitably run, its surroundings are neatly cleaned, secure and safe at all times.
- Keeps track of all bookings and works closely with Reservation Manager to ensure that the booing chart is well maintained and updated accordingly.
- Liaises with Reservation & Marketing manager to make sure the hotel is well promoted, the best actions are carried out to find new TO and direct customers and expand the business, verify that Social media are always updated, booking.com, tripadvisor and other reviews are properly answered and the best is done to have the negative feedback removed or rectified to good one.
- Liaises with the Directors regarding purchase of supplies, materials, equipment, or other resources
- Arranges for maintenance and repair of the buildings, equipment and other facilities.
- Ensures the Hotel is very clean and well maintained at all times and work closely with the Directors to hire contractors to perform services, such as painting or plumbing when such services are needed.
- Ensures that all supplies, from housekeeping materials to furniture, are in good condition and always in stock.
- Implements policies, processes, strategies, plans and procedures for the operation of the establishment.
- Prepares required paperwork pertaining to departmental functions by documenting organizational or operational procedures.
- Together with the Chef prepare breakfast, lunch, snack and dinner menu for the Directors approval, manage with attention food cost and consumption.
- Performs any other task as shall be assigned by Directors from time to time.
Customers Service
- Ensures very positive customer experiences by maintaining high-quality standards of the facility and remedying problems.
- Conduct, daily, rooms, kitchen, laundry, stores, pool, staff quarter, public toilettes, bar & restaurant area, offices and grounds inspections to make sure that they are all up to code.
- Greet, welcome and brief guests at arrival, create standards surveys, and find acceptable solutions to problems that may arise.
- Receive and process e-mails, letters etc.
- To keep abreast of local happenings so as to book tours or recommend activities to guests unfamiliar with the area.
- Provide basic information to guests, visitors, or clients.
- Where applicable to coordinate functions or events for guests.
- Ensures lodge is safe and secure at all times.
Human Resources Responsibilities
- To train staff and induct new staff members or trainees.
- To maintain employee records and file reports regarding employee’s performance and effectiveness.
- Implement written procedures for every department and prepare job description for each staff member.
- Prepare routine and task for every department in terms of scheduled action to guarantee the hotel and all the environment (garden, pool, beach, rooms, restaurant, reception, bar, kitchen, stores & staff quarter) is to the highest standard of cleanliness, maintenance, functionality.
- In collaboration with the Directors to set goals for employees and organize their performance appraisal.
- To manage departments, such as housekeeping/laundry, F&B department, service, security, and front office personnel.
- Monitor staff IN / OUT timing, timing of assigned duty and daily work performed.
- To schedule and lead staff meetings to regularly communicate with staff and to ensure that all departments are meeting the Lodge's standards.
Financial Responsibility.
- Ensures all revenues from accommodation, bar sales, laundry etc. are collected.
- Ensures Fiscal receipts are issued for every transaction.
- Maintain the stock always at needed levels to satisfy the hotel need.
- Maintain the inventory of all department always updated.
- Operate any issues from store only following a written requisition.
- Monitors payroll, customer billing, and expense accounts.
- Facilitate the collection of payments for goods or services.
- Prepares the Hotel plan and budget
- The Hotel Manager is not authorized to offer complementary stay except with the prior written approval of the Directors.
The Manager, in very close liaison with the Directors, will have the responsibility of all the department of the hotel.
Able to work under pressure, flexible on working hours, able maximize the given budget.
- Provide leadership and direction to a team of people
- Manage operations and finances of business
- Recruit and train new hires on business practices
- Drive development of employees
- Ensure that quality of work or service is maintained
Qualifications
- Management and Customer Service experience Strong administrative skills
- Demonstrated ability to lead
- Comfort working with budgets, payroll, revenue and forecasting Strong communications skills
- Must be fluent in English spoken and written and at least another 3 foreigner languages
- Must hold hotel management diploma
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