With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Monitor, Support & Execute efficient & effective 24/7 Data Centre Operations and make recommendations for operations improvements. This includes delivering the following with limited to NO business disruption: • Server availability to meet business requirements & as per agreed SLA’s • Server Access to standard • Server Maintenance • Server Upgrades • Server replacements • Server performance monitoring (utilisation, environmental impact)
Job Description
DC Technical Delivery & Support
• Work embedded as part of a Data Centre execution team and take
personal accountability & responsibility for deeply understanding
the data centre including all equipment, layouts etc.
• Understand data centre operational plans and how these impact on the
role of Data Technician (what needs to be done & when)
• Execute operational plans to standard (time, quality, cost). This
includes executing the following technical data centre operations tasks :
o Support the implementation of infrastructure platforms & or their
components e.g. Mainframe, Tandem, Unix, Windows, Storage Technologies,
Networks
o Support the implementation & monitoring of capacity management
& infrastructure Risk / Security Management on various platforms
o Support IMAC activities
o Hardware support on X86/intel based hardware
o Support installation & de-installation & change requests on cabling infrastructure (per SLA’s)
o Change & Configuration management (where applicable) including use
of configuration management systems in day to day DC operations
• Configure the infrastructure environment (as above & holistically)
as required by the service being implemented or revised.
• Manage end to end DC infrastructure operations delivery – pre (initiation), during & post (review) implementation
• Take accountability for delivery to plan & according to SLA’s,
OLA’s, DC, risk, governance & compliance standards to ensure
availability, efficiency & effectiveness, risk prevention &
overall DC infrastructure compliance throughout an implementation (Run /
Change)
• Leverage & coordinate specialised expertise to exercise / advise
on Data Centre operations where applicable & relevant (aligned to
internal process)
• Proactively identify issues and opportunities while executing day to
day DC operational activities & enable the broader DC team to
minimise and prevent risk & incidents
• Provide technical information & advice (where applicable) &
make recommendations for data centre operations improvements
• Respond to user requests for assistance & ensure reliable, accurate, effect and prompt resolution of user queries
• Proactively educate users on DC facilities and enable their efficient & effective use of available infrastructure
• Proactively monitor the progress and performance of infrastructure implementation & delivery
• Develop, implement and maintain relevant infrastructure data e.g.
capacity, layout & space utilisation, installation / de-installation
information including implementation & progress updates etc. on
appropriate systems (e.g. Service Now)
• Communicate progress & performance data as required to the broader Team & other relevant stakeholders (if required)
• Provide updates to team leader to ensure floor plan & capacity data is maintained
• Provide updates to their installation, de-installation activity stakeholders
• Ensure best practice, process, policy and controls are adhered to,
identifying improvements across the data centre and computer room estate
Accountability: DC Monitoring & Evaluation
• Ensure proactive monitoring of all critical systems within required
system management tools and in some cases configure systems to enable
monitoring
• Analyse system logs, identify potential issues with server systems
& implement / escalate recommended actions to resolve / mitigate
business risk
• Perform regular system monitoring, verify the integrity and
availability of servers, review system and application logs, and verify
completion of scheduled jobs such as backups aligned to DC policies,
procedures & standards
• Take full accountability for delivering on DC SLA’s and OLA’s using regular monitoring & evaluation as a tool to do so
• Implement document management & governance procedures for all DC operational activity
Accountability: People
• Take ownership for evolving own skills and capabilities aligned to the
evolution of data centre technologies (e.g. virtualisation,
infrastructure modernisation etc.)
• Contribute to the growth & development of team members by providing / guiding others based on own technical expertise
• Contribute to a high performance team environment & positive
culture as a high performing contributor to team goals and objectives
• Work in both full time & standby capacity where required to deliver support on complex delivery
• Support the team as a stand in expert when required in meetings / other forums
• Proactively seek mentorship & coaching from others &
consistently seek, respond to & provide feedback with the intention
of improving team effectiveness
• Contribute constructively in team meetings – offering expertise and information that benefits the broader team
Education
National Certificate: Information Technology
Location: Absa House - ABT
Deadline: 2021-08-15
