CAREER WITH BRAC MAENDELEO TANZANIA
BRAC is one of the world’s largest development organisation having extensive development programmes globally. BRAC’s vision is a world free from all forms of exploitation and discrimination where everyone has the opportunity to realise their potential. We use an integrated model to change systems of inequity through social development programmes, humanitarian response, social enterprises, socially responsible investments, and a university. We are a global leader in developing cost-effective, evidence- based programmes in conflict-prone and post-disaster settings and were ranked the #1 NGO in the world for the last five years consecutively by NGO Advisor. We operate in 14countries across Asia and Africa.
BRAC Maendeleo Tanzania and C-Sema have joined hands to collectively address Early Childhood Development (ECD) issues in Tanzania through rigorous and innovative approaches; problem-based solutions; and outreach programs targeting children with a focus on establishing a National ECD Child Helpline (ECD call centre) to support nurturing care of children aged 0-8 years and parents of all children, prioritizing those at risk and extremely marginalized. The ECD call centre will inform communities and caregivers to ensure children’s good health and nutrition, and protect them from threats. It will also give young children opportunities for early learning, through interactions that are responsive and emotionally supportive as well as supporting caregivers’ mental health and well-being.
In ensuring the smooth execution of this project, BRAC Maendeleo Tanzania is seeking applications from competent, dynamic, and self-motivated individual to fill up the following positions:
Job Location: DSM, TANZANIA Project Sustainability: 16 Months
1. Job Title: Team Leader
Job Responsibilities:
i. Monitor queue and track inbound calls. Keep counsellors aware of inbound calls, call waiting, abandonment rate, etc.
ii. Manage a team of 15-20 CHILD HELPLINE Call Centre Counsellors
(CCCs).
iii. Responsible for the team overall performance; motivate and encourage counsellors through positive communication and feedback.
iv. Take calls that counsellors can't handle (call escalation) and be
available when a counsellor appears to need assistance.
v. Conduct weekly meetings with team and report to management, Collect, Compile and present the data to the Operation Manager at the conclusion of each week, events of past week, monitoring checklists and a written performance summary of the team.
vi. Compile call center monthly and quarterly reports.
vii. Monitor the calls trend at the call center and report any challenges with the calls or the team
viii. Work with the counselors closely and identify any areas that requires
capacity building.
Required Qualifications and Experience:
• Must have a Bachelor's degree in Social Work, or any closely related field. Counselling skill is an added advantage
• 2-5 years of experience on investigation, assessment and the management of safeguarding for children and young people.
• Must have knowledge of Child Protection Systems in the Country
• An understanding of delivering services through volunteers.
• Excellent writing and presentation skills.
• Good team player.
• Computer literacy.
• Written and verbal skills.
• Strategic thinking skills.
• Good eye for detail.
2. Job Title: Health Expert
Job Responsibilities:
• Respond to incoming/inbound calls and provide the needed services
• Send the required information to the stakeholders through outbound
SMS services
• Responsible for resolution of inbound/outbound calls as per the workflow
• Responsible for validation of records & registration of beneficiaries
• Assist in resolution of queries
• Establish good working relations with the project team, government, and stakeholders at districts and regional level
• Link with responders in local authorities at district and regional level to enhance referral mechanism of cases
• Link parents and children with available services surrounding them
• Adhere to high ethical safeguarding standards and comply with all regulations
• Promote and abide by internal policies and procedures including child protection policy
• Develop and submit all reports to the supervisor
• Document well project success stories/case study/best practices/lesson learned and submit to supervisor
• Designing, managing and promoting health improvement programmes
• Raising awareness of good health, diet, and exercise
• Advising members of a particular community or social group
• liaising with, supporting the work of and providing expert advice to other voluntary, charity and statutory organizations
• Keeping up to date with current health promotion trends
• Will provide necessary health assistance to the caller/beneficiary over the phone for ECD related matters.
Required Qualifications and Experience:
• Bachelor degreein public health or education, health promotion, health studies, nursing, or sport and exercise. Postgraduate or master degree as an added advantage
• Registration as a public health practitioner
• Paid or voluntary work experience gained in any role with public health is highly valued
• Should have a mature, non-judgmental, confident, and caring manner.
• Must have the ability to interact well with people from a wide range of backgrounds.
• Must have good problem solving and project/time management skills.
• Excellent communication skills are vital.
3. Job Title: Mental Health and Psychosocial Counsellor
Job Responsibilities:
• Respond to incoming/inbound calls and provide the needed services
• Send the required information to the stakeholders through outbound
SMS services
• Responsible for resolution of inbound/outbound calls as per the workflow
• Responsible for validation of records & registration of beneficiaries
• Assist in resolution of queries
• Establish good working relations with the project team, government, and stakeholders at districts and regional level
• Link with responders in local authorities at district and regional level to
enhance referral mechanism of cases
• Link parents and children with available services surrounding them
• Adhere to high ethical safeguarding standards and comply with all regulations
• Promote and abide by internal policies and procedures including child
protection policy
• Develop and submit all reports to the supervisor
• Document well project success stories/case study/best practices/lesson learned and submit to supervisor
• Offering guidance and counseling to parents.
• Assessing clients and identifying their problems.
• Engaging in discussions with clients and making them feel comfortable.
• Implementing individualized treatment programs/or refer cases to service providers
• Evaluating clients responses to treatment over time
• Organizing a long-term counseling plan by referring cases to service providers
• Offering services to all age groups.
• Offering both one-on-one and group counseling.
• Keeping a detailed account of the client’s mental health history.
• Being patient and building relationships based on trust.
Required Qualifications and Experience:
• Bachelor's degree in Counselling/ Psychology. Postgraduate or master's degrees is an added advantage.
• Valid license in Counselling Psychology.
• Good observational skills and attention to detail.
• Proven experience as a counselor.
• Thorough understanding of human physiology
• Exceptional interpersonal skills.
• Excellent written and verbal communication.
• Empathy and sensitivity when dealing with clients.
• Highly analytical mindset.
• Good diagnostic and problem-solving skills.
4. Job Title: Nutrition Expert
Job Responsibilities:
• Evaluates parents and children’s nutritional needs
• Draws up a meal plan for the client's dietary requirements
• Evaluates plan's effectiveness and revises as necessary
• Counsels parents on nutrition and ideal nutritional choices based on the client's current condition
• Consults with a team of healthcare practitioners who work together with the client
• Educates the public on nutrition issues
• Keeps up to date on the latest nutritional studies and findings
• Travels to speaking engagements when working with the community
• Recruits volunteers when working on nutritional research projects
• Gathers statistics and organizes reports when conducting research
• Writes up reports detailing the client's progress
Required Qualifications and Experience:
• Bachelor degree in Food and Nutritional Science, dietetics, biochemistry, or relevant field. Postgraduate or masters degree as an added advantage.
• Valid license to practice the profession.
• Developing Personalized Nutrition Plans for Clients Preferred.
• Instructing, Coaching, and Motivating Clients Preferred.
• Proven experience as a nutritionist.
• Thorough understanding of biochemistry and human physiology.
• Good understanding of research methods and data analysis.
• Excellent Communication Skills, Both in Verbal and Written
Communication.
• Strong Coaching Skills.
• Critical Thinking Skills.
• Good Decision Making Skills.
• Great Presentation Skills.
• Time Management Skills.
• Self- motivated and able to work independently.
• Service-Oriented.
• Ability to Perceive Client Reactions and Discern What Motivates Their Dietary Behaviour;
• Ability to Demonstrate Complex Problem Solving Skills
5. Job Title: Child Protection and safeguarding Experts
Job Responsibilities:
• Respond to incoming/inbound calls and provide the needed services.
• Send the required information to the stakeholders through outbound
SMS services.
• Responsible for the resolution of inbound/outbound calls as per the workflow.
• Responsible for validation of records & registration of beneficiaries.
• Assist in the resolution of queries.
• Establish good working relations with the project team, government, and stakeholders at districts and regional level.
• Link with responders in local authorities at the district and regional level
to enhance the referral mechanism of cases.
• Link parents and children with available services surrounding them.
• Adhere to high ethical safeguarding standards and comply with all regulations.
• Promote and abide by internal policies and procedures including child protection policy.
• Develop and submit all reports to the supervisor.
• Document well project success stories, case study or best practices, lesson learned, and submit to supervisor.
• Review reports of an alleged case of abuse or neglect.
• Coordinate services to help children and their families.
• Fill out paperwork outlining the investigation and the resulting actions that were taken
Required Qualifications and Experience:
• Bachelor degree inEarly Childhood Development, Social Work, Social
Sciences. Postgraduate or masters degree as an added advantage.
• Experience in a professional childcare environment.
• Valid license/certificate to practice the profession
• Should have experience in a call centre
• Should have excellent communication skills in Kiswahili and English
• Experience in providing guidance and counseling
• Exceptionally patient, compassionate and passionate about working with children
• Familiarity with early childhood development to address the emotional,
physical, and mental needs of children.
• Creativity in creative activities such as art, dance, and music to guide
parents to stimulate children’s development.
• Excellent communication skills.
• Problem-solving skills.
6. Job Title: ECD Caregiver
Job Responsibilities:
• Respond to incoming/inbound calls and provide the needed services.
• Send the required information to the stakeholders through outbound
SMS services.
• Responsible for the resolution of inbound/outbound calls as per the workflow.
• Responsible for validation of records & registration of beneficiaries
• Assist in the resolution of queries.
• Establish good working relations with the project team, government, and stakeholders at districts and regional level.
• Link with responders in local authorities at the district and regional level to enhance the referral mechanism of cases.
• Link parents and children with available services surrounding them
• Adhere to high ethical safeguarding standards and comply with all regulations.
• Promote and abide by internal policies and procedures including child protection policy.
• Develop and submit all reports to the supervisor.
• Document well project success stories/case study/best practices/lessons learned and submit to the supervisor.
Required Qualifications and Experience:
• Bachelor degree inEarly Childhood Development, Social Work, Social
Sciences. Postgraduate or masters degree as an added advantage.
• Experience in a professional childcare environment.
• Valid license/certificate to practice the profession
• Should have experience in a call centre.
• Should have excellent communication skills in Kiswahili and English.
• Experience in providing guidance and counseling.
• Exceptionally patient and passionate about working with children.
• Familiarity with early childhood development to address the emotional, physical, and mental needs of children.
• Creativity in creative activities such as art, dance, and music to guide
parents to stimulate children’s development.
• Excellent communication skills.
7. Job Title: Pre Primary Teacher
Job Responsibilities:
• Respond to incoming/inbound calls and provide the needed services
• Send the required information to the stakeholders through outbound
SMS services.
• Responsible for the resolution of inbound/outbound calls as per the workflow.
• Responsible for validation of records & registration of beneficiaries
• Assist in the resolution of queries.
• Establish good working relations with the project team, government, and stakeholders at districts and regional level
• Link with responders in local authorities at the district and regional level to enhance the referral mechanism of cases.
• Link parents and children with available services surrounding them.
• Adhere to high ethical safeguarding standards and comply with all regulations.
• Promote and abide by internal policies and procedures including child protection policy.
• Develop and submit all reports to the supervisor.
• Document well project success stories, case study, best practices, lesson learned, and submit to supervisor.
Required Qualifications and Experience:
• Bachelor degree inEarly Childhood Development, Social Work, Social
Sciences. Postgraduate or masters degree as an added advantage.
• Experience in a professional childcare environment.
• Valid license/certificate to practice the profession.
• Should have experience in a call centre.
• Should have excellent communication skills in Kiswahili and English.
• Experience in providing guidance and counseling.
• Exceptionally patient and passionate about working with children.
• Familiarity with early childhood development to address the emotional, physical, and mental needs of children.
• Creativity in creative activities such as art, dance, and music to guide
parents to stimulate children’s development.
• Excellent communication skills.
How to Apply:
If you feel you are the right match for the above-mentioned position, please apply by sending your CV and cover letter to: recruitment.tanzania@brac.net with a subject capturing the position you are applying for.
The application deadline is 15.11.2021.
(Only shortlisted candidates will be contacted).
BRAC Tanzania is an equal opportunity employer and is against all forms of exploitation, discrimination, and harassment at the workplace.
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