NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya, Uganda, Botswana, Mozambique, TZ (BBT), TZ (NBC). Please contact Reward for details.Job Description
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a :Agent On boarding / Lead Generation
- On board and process applications of Agents in line with NBC Bank policies and regulatory requirements submit to Line Manager for review before submitting for processing
- Delivering exceptional sales performance through daily sales activities to drive agent performance.
- All agent documentations are updated and stored properly
- Conducting Agent assessments according to the Operations Manual
- Deliver exceptional sales performance in Agency banking by identifying new and potential agents
- Participate in Agency banking sales campaigns to meet specific target
- Performing branding duties to ensure agents are properly branded and visible
- To ensure all agents operate at their agreed level, as per key agent indicators; For Example – Enough float, Registrations and transactions.
- Manage agent’s relationship with branches and working direct with branch managers and branch sales team to ensure successful agent recruitment, support training objective are met to drive growth
- Supporting agent in sales and account opening to ensure customer accounts are opened as per account opening procedures.
- Performing any assigned task related to agency banking operations and sales
- Identify and recruit agents, targeting key business in their location as well as targeting top performing agents.
- To ensure POS and merchandising material are effectively distributed
- Provide weekly/ Monthly agent visit report as per agreed format
- Perform visit of all existing agents within your circuit at least once a month
b :Agent Operations management
- Growing agent base within the assigned area
- Visiting agent portfolio as assigned and managing the agent network.
- Conversation of Non Transacting agents to transacting
- Supporting customer base on boarded through agents to fund the accounts
- Attending daily sales review meetings and perform the daily activities accordingly.
- Providing a weekly sales activity plan to Branch Manager and Agent banking head office team.
- Study and assess competitors activities on the ground through daily agent visits and capture useful information for feedback and improvement
c : Direct Sales
- Facilitating first-contact meetings with potential NBC Wakala
- Contact/visit the existing agents and new prospects to sell product and strengthen the relationship
- Daily planning of sales activities to ensure optimal utilization of allocated area/location to sell.
d: Branding and retention of agents
- Visiting agents monthly within given vicinity
- Ensure that every on boarded agent is activated and branded accordingly
having signage, tariff guide, user guide and log book)
- Let the agent know about new product or promotion
- Respond to agents queries/ complaint accordingly
- Providing initial training to the agent.
h :Compliance and Risk Management:
- Ensure that planned training interventions take place, particularly for compulsory training. Attend all assigned training before deadline.
- Directly responsible for discipline - initiate misconduct or incapacity charges, follow NBC discipline processes together with HR.
- Attend all booked meetings.
- Share knowledge and experience with other LG in the Team
- Agree annual performance objective with team leader including specific target
- Pursue continues improvement in personal development by participating in development programs
- Display code of conduct and self-discipline
Other duties
- Participate in branch target Sales related activities
- Carried out other duties as assigned by the LG Team Leader Agency Banking
Education and Experience Required:
- Advance Diploma / Bachelor Degree in Business Administration/Commerce or its equivalent
- 1 year banking experience
- Broad knowledge of banking practice( Product knowledge) and bank regulations
- Experience in a frontline sales environment
- Some exposure to AML/KYC processes in retail banking environment
- Experience in Sales and Marketing
- Relevant experience in a front-line banking/ sales/marketing/service environment
- PC skills and Microsoft Office
- Good problem solving and decision making skills
- Good oral and written communication skills
- Good time management and organization skills
- Ability to work on team and support others
- Strong integrity and professionalism
- Good customer service oriented
Knowledge, Skills and competences required:
- Strong Customer Service management
- Customer Handling awareness
- Bank Products awareness
Selling and cross selling skills - Awareness of BOT Regulation
- Risk Management
- Operation risk
- Conduct risk
- Reputation risk
a :Agent On boarding / Lead Generation
- On board and process applications of Agents in line with NBC Bank policies and regulatory requirements submit to Line Manager for review before submitting for processing
- Delivering exceptional sales performance through daily sales activities to drive agent performance.
- All agent documentations are updated and stored properly
- Conducting Agent assessments according to the Operations Manual
- Deliver exceptional sales performance in Agency banking by identifying new and potential agents
- Participate in Agency banking sales campaigns to meet specific target
- Performing branding duties to ensure agents are properly branded and visible
- To ensure all agents operate at their agreed level, as per key agent indicators; For Example – Enough float, Registrations and transactions.
- Manage agent’s relationship with branches and working direct with branch managers and branch sales team to ensure successful agent recruitment, support training objective are met to drive growth
- Supporting agent in sales and account opening to ensure customer accounts are opened as per account opening procedures.
- Performing any assigned task related to agency banking operations and sales
- Identify and recruit agents, targeting key business in their location as well as targeting top performing agents.
- To ensure POS and merchandising material are effectively distributed
- Provide weekly/ Monthly agent visit report as per agreed format
- Perform visit of all existing agents within your circuit at least once a month
b :Agent Operations management
- Growing agent base within the assigned area
- Visiting agent portfolio as assigned and managing the agent network.
- Conversation of Non Transacting agents to transacting
- Supporting customer base on boarded through agents to fund the accounts
- Attending daily sales review meetings and perform the daily activities accordingly.
- Providing a weekly sales activity plan to Branch Manager and Agent banking head office team.
- Study and assess competitors activities on the ground through daily agent visits and capture useful information for feedback and improvement
c : Direct Sales
- Facilitating first-contact meetings with potential NBC Wakala
- Contact/visit the existing agents and new prospects to sell product and strengthen the relationship
- Daily planning of sales activities to ensure optimal utilization of allocated area/location to sell.
d: Branding and retention of agents
- Visiting agents monthly within given vicinity
- Ensure that every on boarded agent is activated and branded accordingly
having signage, tariff guide, user guide and log book)
- Let the agent know about new product or promotion
- Respond to agents queries/ complaint accordingly
- Providing initial training to the agent.
h :Compliance and Risk Management:
- Ensure that planned training interventions take place, particularly for compulsory training. Attend all assigned training before deadline.
- Directly responsible for discipline - initiate misconduct or incapacity charges, follow NBC discipline processes together with HR.
- Attend all booked meetings.
- Share knowledge and experience with other LG in the Team
- Agree annual performance objective with team leader including specific target
- Pursue continues improvement in personal development by participating in development programs
- Display code of conduct and self-discipline
Other duties
- Participate in branch target Sales related activities
- Carried out other duties as assigned by the LG Team Leader Agency Banking
Education and Experience Required:
- Advance Diploma / Bachelor Degree in Business Administration/Commerce or its equivalent
- 1 year banking experience
- Broad knowledge of banking practice( Product knowledge) and bank regulations
- Experience in a frontline sales environment
- Some exposure to AML/KYC processes in retail banking environment
- Experience in Sales and Marketing
- Relevant experience in a front-line banking/ sales/marketing/service environment
- PC skills and Microsoft Office
- Good problem solving and decision making skills
- Good oral and written communication skills
- Good time management and organization skills
- Ability to work on team and support others
- Strong integrity and professionalism
- Good customer service or
Location: Kahama Branch NBC Deadline: 2021-08-10
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