Description: - Service Desk Administrator/ Supervisor
Profile: The Service Desk (SD) Administrator will be a member of a team providing customer - sensitive and responsive support , fault resolution and advice service, which ensure the maximum availability , performance and utilization of information systems by directorates customers / clients.
The SD Administrator will be responsible for ensuring a systematic, disciplined and analytical approach to problem-solving and ensuring agreed procedures and standards are met whilst maintaining high Customer Satisfaction
EXPERIENCE
SKILLS / QUALIFICATIONS:
- Bachelor's Degree or Advanced Diploma in Business Administration, Information Technology or equivalent work experience preferred.
- Experience in operations management / monitoring role.
- Understanding o Service desk and service delivery.
- Proven interpersonal skills particularly in the are of client management, strong communication and resource planning abilities.
- Ability to adapt and learn the relevant and potential impact of emerging technology improvements.
- Strong work plan and self-development skills, Team interactions & analytical skills.
- Basic understanding of computing systems , networking issues / systems administration.
- Must have a GPA of 3.5 or Above
- ITIL certification or work experience on any ITL - based service desk tool will be an added advantage.
How to apply:
- Please send your CV’s to hr.admin@cctz.co.tz
- Subject: “Application for Service Desk Administrator Position”.
- Email Content: Brief Cover letter.
- Deadline: 17th September , 2021
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