Profile:
The Service Desk (SD) Intern will be a member of a team providing customer-sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance andutilization of information systems by the directorates customers/clients.
The SD Intern will be responsible for ensuring a systematic, disciplined and analytical approach to
problem solving and ensuring agreed procedures and standards are met whilst maintaining Customer
Satisfaction.
Skills & Qualifications:
• Bachelor's Degree or Advanced Diploma in Business Administration, Information Technology, or equivalent work experience preferred.
• Experience in operations management/monitoring role.
• Understanding of service desk and service delivery.
• Proven interpersonal skills particularly in the area of client management, strong communication, and resource planning abilities.
• Ability to adapt and learn the relevance and potential impact of emerging technology
improvements.
• Strong work plan and self-development skills, Team interactions & Soft Skills.
• Excellent Communications skills written/verbal and excellent Logical & analytical skills.
• Basic understanding oft computing systems, networking issues/systems administration.
• Must have a GPA of3.5 or above.
• Experience in Customer Care, Customer Support \gent will be an added advantage.
• I'TIL certification or work experience on any [TL-based service desk tool willbe an added advantage.
How to apply:
Please send vour CV's to hr.admin@cctz.co.tz
Subject: "Application for Service desk Internship Position".
Email Content: Brief Cover letter.
Deadline: 7th November 2021
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