Relationship Officer - Personal Banking
To bring in new customers to the Bank and to maintain professional customer relationships.
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Published
January 05, 2022 -
Deadline
January 12, 2022
Purpose of Role
A Relationship Officer is required to help and advice clients, grow PERSONAL BANKING SEGMENT within assigned territory. The range and scope of his/her work ranges from helping clients with their account details giving advice on financial investments. He/She is the focal point of sustaining customer satisfactions, retain existing customers and generate additional business; acquire customers through various sales activities.
Duties & Responsibilities
- Growth of liabilities, salaried & mortgage loans portfolio, and income through engaging new qualified employers and mobilization of all existing salaried and non-salaried staff to ensure the bank target is met.
- Customer retention, maximizing benefit from customers through cross-selling relevant DCB products in the segment.
- Designing and implementing a service delivery strategy to ensure DCB is well positioned through providing convenient, efficient and fast service to all of the clients.
- Minimization of exposures to and impact of risks while adhering to KYC, AML in managing the portfolio.
- Quality of service in the portfolio and management of customer expectations through effective queries, complaint and correspondence handling in a timely manner as per service operating standards.
- Ensure an effective call program is maintained on all allocated relationships and prospects. The calls should be recorded and filed.
- Monitoring to ensure the PAR is managed within the bank standard.
- Collaborate with marketing and communication department in promoting the products and services of the product group.
- Assists in product development projects during the several phases; initiation, realization, implementation and evaluation phase.
- Identifying, tracking managing and resolving project issues.
- Proactively disseminating reports to all stakeholders timely.
- Proactively managing scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management.
- Managing the competitive environment to ensure DCB remains the preferred financial solution by being proactive to changes of the market.
- Managing the overall schedule to ensure work is assigned and completed on time and within budget.
- Provide adequate training and support to branch staff to ensure all products are well known to all staff.
- Stay aware of developments in the market segment by attending conferences, reading market specific newsletters, visiting web-sites etc.
- Produce Daily, Weekly and Monthly Work plan, performance and status for performance monitoring and effective decision making.
- Any other duties as assigned by line manager.
Qualifications and Experience/Skills required
- A University Degree in business administration or relevant field.
- 2 years’ experience in a sales and client management role.
- Excellent selling and negotiations skills.
- Excellent communication skills.
- Good influencing skills.
- Leadership skills.
- Strong presentation skills.
Barriers to success in role
- Lack of relationship management skills.
- Lack of influencing and communication skills.
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