Head of IT
Category: Information Technology
Job Description
Role Purpose
The Head of IT will oversee the IT Department, and will provide technical and administrative support for IT applications and IT infrastructure across head office and branches of FINCA Tanzania, develop a Portfolio of IT Services that support the goals of the organization, deliver value and achieve a positive ROI. He/she will develop strategies and action plans to align technology to business processes of the Company, analyze business requirements and translate into technology solutions and develop, implement and maintain policies and procedures related to information technology based on FINCA"s Global IT policies.
Accountabilities
- Manage IT department (hiring, training, creating operating plans, evaluating staff performance);
- Ensure quality of IT Services specified in the IT Services Catalog with the main focus on the core banking application;
- Supervise and Manage Helpdesk and field end user support;
- Take charge and ensure adequate IT Security coverage is maintained at all areas under the IT domain including but not limited to data, infrastructure, networks etc;
- Align IT strategies and operations to business goals;
- Collect business requirements for IT and manage stakeholders expectations;
- Consult internal business customers on IT solutions that could satisfy business needs;
- Develop and implement IT procedures based on FINCA"s global IT policies;
- Ensure reliability of backup/recovery procedures;
- Ensure information security on the organization;
- Plan, track and control IT budget;
- Formally manage IT projects;
- Coordinate and support provision of IT trainings to system users;
- Provide specifications and standards in procurement of IT hardware, software, and services;
- Ensure quality of IT assets and services purchased from external suppliers;
- Perform any other related duties that may be assigned from time to time;
- Take charge and ensure adequate IT Security coverage is maintained at all areas under the It domain including but not limited to data, infrastructure, networks etc;
- Lead business continuity and IT Disaster Recovery Planning initiatives and provide both leadership and expertise to implementation in case of an incident;
- Devise and implement an effective plan to deliver a satisfactory risk and audit profile for IT and achieve audit and assurance targets;
- Report to management periodically and ensure that subsidiary management team is kept abreast with developments and performance of the department, whilst escalating matters as necessary;
- Develop a highly skills, responsive and innovative team to enable the department meet its performance objectives;
- Undertake research in area of responsibility and appraise management on developments in the industry that impact the bank's IT processes, systems etc.
Job Requirements
Qualifications
- Bachelor's Degree in Computer Sciences or related field.
Experience
- More than 3 years of experience at management positions in IT;
- More than 4 years of experience in implementation and support of IT systems;
- Experience in management of IT projects;
- Experience with Windows family operating systems;
- Experience with enterprise databases (at least one of Oracle, DB2, MS SQL, Sybase);
Knowledge and Skills
- Excellent knowledge of information systems policies and practice in a banking environment;
- Excellent project management skills;
- Experience with the specific operating systems, applications, database applications or programming languages in use at the site;
- Experience with more than one operating system and also with sites running more than one operating system;
- Good communication and interpersonal skills;
- Knowledge of ITSM (ITIL);
- Experience in networking: routers, routing protocols, firewalls, VPNs;
- Basic knowledge in finance and accounting;
- Excellent analytical skills and critical thinking;
Language Skills
- Fluency in English is required.
Travel Requirements
- Availability to travel 30% of the time.
Physical Demands
- Ability to travel in economy class while traveling by rail or air.
Applications Deadline: 25th June, 2021
