About the job
Job Description
Paradise & Wilderness is looking for a proficient Reservations Manager who will have the accountability for monitoring the reservations for all the properties of the Paradise & Wilderness Group. The Reservations Manager has the responsibility to manage guests’ inquiries via telephone, e-mail and keep all the reservations up to date. The successful applicant will hold a critical strategic role within Paradise & Wilderness overseeing daily operations managing the reservations. The candidate must be able to create a pleasant and welcoming environment, at all times, for our guests and constantly display feelings of positivism and calmness.
Responsibilities
• Responsible for the entire reservations department procedures and processes
• Assign daily tasks to our reservation team
• Review booked reservations and arrival reports daily
• Ensure that proper telephone & communication manners are maintained by the Reservations staff at all times
• Ensure adequate handling of repetitive guests
• Coordinate group/event requests
• Responsible for the smooth communication between the Reservations department and all other departments
• Review no-show and canceled reservations
• Ensure that the rooms are filled up
• Keep control of the room inventory
Requirements
• Proven work experience as a Reservations Manager
• Proficiency in the English language. Additional languages will be considered as a plus
