Job Purpose
To implement, enable, maintain,
scale, secure, entrench, engage and commercialise the digital platforms
and functionality for Consumer and High Net Worth (CHNW) Clients in
country in alignment with platform enablers; Innovation, overall segment
value proposition and life journeys.
To build and run eCommerce functionality across CHNW country in alignment with Group requirements
Key Responsibilities/Accountabilities
- Leads and executes the Digital and
eCommerce value proposition and related toolbox(es) in country and
customises accordingly.
- Provides input into the overall Digital and eCommerce value proposition and related toolbox(es).
- Tracks and reports on adoption of the strategy and provides feedback to various domains and capabilities.
- Develops an appropriate platform DevOps (Always On), Always secure and platform as a service strategy
- Implements the client value proposition in country with approved customisations.
- Drives and entrenches a consistent client experience and interaction through all engagement platforms.
-
Partners with Client Solutions and 3rd Party partners and ecosystems
for the delivery of integrated multi-products and services for the
client.
- Partners with Client Solutions and engineering to
provide self-service API’s, tools, services, solution readiness
skills, knowledge and support to enabling autonomous delivery of
digital assets and functionality. Maintains alignment with other
segment heads in order to ensure client value proposition delivery and
reduction of duplication across segments.
- Stays abreast of
market and competitive developments in order to provide input to
innovative and value-added services to gain market share.
-
Together with Group and Engineering, manages digital assets, from an
experience (both developer and customers) and eCommerce perspective,
defines the digital customer experience (CX); digital analytics;
always on, always secure, devops and digital content strategy, as
these contribute to, and have an impact on, the success of the digital
and eCommerce capability and strategy.
- Drives scale and
usage of relevant digital assets and eCommerce platform when relevant
and value-adding to a client life journey.
- Builds and
maintains platform standards (in conjunction with group capabilities)
such as design libraries, authentication patterns and development and
deployment patterns.
- Conducts client sensing in order to improve understanding of client needs.
-
Ensures that the adoption of digital and engineering functionalities
meets customer objectives through solution readiness capabilities.
Develops
and implements processes of sourcing ideas, building prototypes and
scaling the prototypes on platforms; and ensures that funding is
managed through a disciplined gated process. Continuously scans
the external environment in order to keep abreast with new
developments in partnerships, business and technology.
Delivers SBG and 3rd party products and services to the Consumer and
HNW segments through client centric ecosystem platforms. Develops and builds digital products with client solution and segment teams Develops,
defines and analyses Digital and eCommerce metrics on usage,
acceptance, value add and market specific nuances to client in
collaboration with capability heads, countries, Innovation and platform
enablers. Develops platform metrics illustrating flow, developer experience and client experience Accountable
for the achievement of the financial and non-financial outcomes
required for Digital and eCommerce country in line with CHNW Clients
requirements and in close collaboration with Innovation and Platform
enablers. - Deeply understands and optimizes eCommerce financial metrics (cost per click, SEM, SEO)
- Defines
the Digital and eCommerce, country Risk framework and appetite in
alignment with segment, country and Risk objectives.
- Ensures first line risk accountabilities for digital and ecommerce are carried out
- Ensures adherence to risk framework, appetite, risk control procedures, governance and risk toolbox.
-
Develops appropriate recovery and resolution plans to protect the
Digital and eCommerce country capability from any untoward event.
- Ensures satisfactory audits and ensures that there are no repeat unsatisfactory findings as gauged by operational losses.
- Follows the parameters of the key trade off decisions at client level (i.e. risk appetite, pricing etc.).
- Sets the example in line with the Group’s leadership identity, core values and People Promise.
- Enables integrated ways of working and collaboration across the value chain to deliver for the client.
-
Delivers on the Group’s shared purpose and instilling a culture which
enables the Group to evolve into a client led platform organisation.
- Ensures alignment to the People and Culture standards with regards to all employee-related matters.
- Provides input into talent strategy developed by People and Culture.
- Identifies current and potential employee skill requirements in consultation with the People and Culture function.
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Preferred Qualification and Experience
Type of qualification: First Degree
Field of study: Business Commerce
Years: More than 10 years
Experience
Description: Experience in understanding integration of digital and
eCommerce sales growth around products, solutions and go-to market
plans. Experience in the development, design and enablement of Digital
and eCommerce value propositions that work for Consumer & HNW
clients. Strong understanding of digital, open banking and platform
integration into a segment. Experience in leading, integrating and
delivering client solutions through multi-disciplinary teams.
Experience
and understanding of digital platforms enabling other value streams
teams to deliver with substantial autonomy (platforms as a product).
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