Job Purpose
To implement, enable, scale, entrench, engage and commercialise
the Main Market Clients segment value proposition/s and life journeys in
country in collaboration with other Segments, Client Solutions,
Engineering and country stakeholders through the client engagement
platforms.
Key Responsibilities/Accountabilities
- Leads and executes the Main Market
segment value proposition, related toolbox(es) and client journeys in
country and customises accordingly.
- Provides input into the overall segment value proposition and related toolbox(es).
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Tracks and reports on adoption of the strategy and provides feedback
to various domains and capabilities (including at client level).
- Implements the client value proposition in country with approved customisations.
- Drives and entrenches a consistent client experience through all engagement platforms.
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Partners with Client Solutions, digital and eCommerce and 3rd Party
partners and ecosystems for the delivery of integrated multi-products
and services for the client.
- Maintains alignment with other
segment heads in order to ensure client value proposition delivery and
reduction of duplication across segments.
- Stays abreast of
market and competitive developments in order to provide input to
innovative and value-added services to gain market share.
- Conducts client sensing in order to improve understanding of client needs.
- Drives multi-product client experiences to address life events, distributed through client engagement platforms.
- Delivers SBG and 3rd party products and services to the Main Market client segment through a client centric platform.
- Accountable
for the achievement of the segment financial and non-financial
metrics (e.g. client attrition, profit growth and return on
investment, etc.) in line with CHNW Clients, country requirements and
in close collaboration with country, other segment heads and Client
Solutions.
- Ensures that remedial actions are defined and
implemented in collaboration with country, other segment heads and
Client Solutions.
- Accountable for risk management and
adherence to all governance standards for the continued sustainability
of the segment in country.
- Develops appropriate recovery and resolution plans to protect the Main Market segment from any untoward event.
- Ensures satisfactory audits and ensures that there are no repeat unsatisfactory findings as gauged by operational losses.
- Develops client risk appetite based on the defined framework which is signed off by CHNW, country in conjunction with Risk.
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Implements and monitors risk management across the segment (e.g.,
operational risk, credit risk, ecosystems risk and partner risk
management).
- Follows the parameters of the key trade off decisions at client level (i.e. risk appetite, pricing etc.).
- Sets the example and leads the team in line with the Group’s leadership identity, core values and People Promise.
- Enables integrated ways of working and collaboration across the value chain to deliver for the client.
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Inspires the team to deliver on the Group’s shared purpose and
instilling a culture which enables the Group to evolve into a client
led platform organisation.
- Ensures alignment to the People and Culture standards with regards to all employee-related matters.
- Provides input into talent strategy developed by People and Culture.
- Identifies current and potential employee skill requirements in consultation with the People and Culture function.
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Preferred Qualification and Experience
Type of qualification: First Degree
Field of study: Business Commerce
Years: More than 10 years
Experience
Description: Experience in developing, designing and enabling segment
value propositions. Strong understanding of digital, open banking and
platform integrations.
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