Job Description
Customer Service Representative
Department : Operation
Reports to : Business Hall Manager
Duties and Responsibilities
Responsible for sales volume and growth for the shop business
work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
Maintaining a positive, empathetic and professional attitude towards customers at all times.
Responding promptly to Customer inquiries
Communication with customers through various channels
Acknowledging and resolving customer complaints
Knowing our products inside out so that you can answer questions
Processing sales, forms, applications and requests.
Keeping records of Customer interactions , transactions , comments and complaints
Communicating and coordinating with Colleagues as necessary
Providing feedback on efficiency of the customer service process
stock taking and cash management at the shop
Performing entries and all activities in the system
Ensure that all equipment and devices in the shop are in good working order
Prepare daily, weekly, monthly reports for upper management ( Shop Manager ) .
Customer satisfaction
Any other tasks assigned by the Supervisor.
APPLICATION INSTRUCTIONS:Send your CV and Cover latter to lulumwanga@startimes.com.cn
cc: hr-dept@startimes.com.cn
Also See : Other Customer Service Jobs Here
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