Summary
The Director of Operations oversees hotel services from all operations departments from the Rooms & F&B Division. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts Operations meetings, including monthly financial review with subordinate managers & hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & colleagues.
Duties Include:
- Directs the operations ensuring profitability, efficiency and adherence to established standards.
- Develops and implements policies and procedures to ensure that all work practices meet or exceed the established standards.
- Refines and enhances the functions of the Operations team, placing an emphasis on teamwork, departmental cooperation, forward planning, effective budgeting and enhanced productivity; including the establishment of procedures and controls to promote communication and adequate information flow both within and across departments.
- Aggressively seeks out new programs and sources of earned revenue that support and enhance the company’s priorities; develops business plans detailing opportunities and implements new revenue generating programs across all departments.
- Develops, recommends, and implements the department budget and revenue forecasts. Develops and implements controls for expense management. Utilizes labor management tools to schedule and control labor costs.
- Ensures that the day-to-day operations of the departments are achieved qualitatively, effectively and within budgetary guidelines established in collaboration with the General Manager.
- Partner with Operations leaders to ensure the all metrics are achieved; actively contributes to and supports the operations strategic plans and initiatives.
- Ensures the highest quality guest experience possible by championing and delivering on a culture of service and efficiency within the operation.
- Ensures consistency in each department and partner with operational leaders to prepare and administer the annual budget for the Department
Qualifications
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
6 years or more of progressive hotel operations experience
At least 2 years’ experience in a senior role in a hotel rooms area
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
Proven leadership skills
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skill
