– Develop an implement an Annual customer call cycle.
– Conversion of qualified leads into customers (First Time Buyers) and
develop and penetrate existing accounts (Retention and Development).
– Strategize and achieve company’s sales targets efficiently.
– Ensure to have effective ways for increasing sales & market share of the organization.
– To work upon enhancing the reach & extraction of the brands for the company.
– Competitors information / Key account negotiation, Coordination &
to report market input on timely basis to the Management.
– Propose discount agreements to the Sales Manager for approval.
– To escalate to line supervisor/manager any service failures.
– To be more focused and follow-up on customer value added services.
– Execute work processes that affect the success of own role and contribute to the overall performance of the department.
– Timely report issues to be raised to the higher level to get the appropriate support.
– Comply with all company policies and procedures, including those in relation to health, safety, environment and community.
– To do customer satisfaction survey once a year…in order to know grey
areas in service/ brand presence/ margins/ service demand.
– Act as the customers’ main point of contact, by leasing closely with
the reevant departments within DHL to ensure that their queries,
problems or issues are dealt with appropriately.
– Contribute to projects and assignments that have some impact on the department.
– On an ongoing basis, seek out and implement opportunities for continuous improvement within the operation domain.
Education & experience
– A degree in Business management, sales & marketing of related field Qualified Accountant
– At least 4-5 years’ experience in trade/distribution channel
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