Job Purpose

To implement, enable, scale, entrench, engage and commercialise the Consumer
Client value proposition/s and life journeys in country through the Client
Coverage teams (e.g., private banking, prestige direct, SBFC, atm, branch distribution,
etc.). To embed the ecosystems  way of
working and drive integrated teams together with Business and Commercial
Clients, High Net Worth clients, Client Solutions, other CHNW country
capabilities and internal delivery partners (e.g., Engineering, Finance, etc.).

Key Responsibilities/Accountabilities

  • Leads the implementation of the consumer client value proposition and all related toolbox(es) and life journeys in country – and customises accordingly.
  • Tracks and reports on adoption and provides feedback to relevant domain owners and capabilities.
  • Implements the client value proposition/s in country with approved customisations.
  • Drives and entrenches a consistent client experience through all engagement platforms.
  • Partners with Client Solutions and 3rd Party partners and ecosystems for the delivery of integrated multi-products and services for the client.
  • Maintains alignment with other segment heads in order to ensure client value proposition delivery and reduction of duplication across segments.
  • Stays abreast of market and competitive developments in order to provide input to innovative and value-added services to gain market share.Conducts client sensing in order to improve understanding of client needs.

  • Defines and implements the financial outcomes required for Client Coverage, Consumer Clients and approves provincial financial budgets together with other segments, client solutions and country stakeholders.

    Monitors implementation of agreed financial and non-financial outcomes and ensures that remedial actions are implemented

  • Sets the example and leads the team in line with the Group’s leadership identity, core values and People Promise.

  • Enables integrated ways of working and collaboration across the value chain to deliver for the client.

Preferred Qualification and Experience

Type of qualification: First Degree

Field of study: Business Commerce

More than 10 years

Experience Description: Significant experience in all facets of Consumer Banking, including heading up a segment.  Knowledge and experience of consumers, their needs and their markets gained from an extended period of industry experience and a proven track record in high-level leadership in organisations of comparable size and complexity. Background in digital and digital platform businesses.

 

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