JOB DESCRIPTION: QUALITY ASSURANCE TECHNICIAN


Job Location:               Arusha

Reporting to:               Quality Assurance Manager

Direct Reportees:       None


Position Description:

The job holder will be expected to support all quality control assignments and deliver exceptional service  to  our  customers. The  job  holder  will  track  customer  feedback,  warranty  reporting, product replacement management, product repair  – level 4, replacement stock & spare part management tracking through accurate data entry in d.light atlas system. The job holder will also have to be highly in tune with the solar technology and mobile phone repair.


Roles & Responsibilities
•    Work with the project teams to identify and undertake all required testing and quality control activities associated with each project, in accordance with the relevant specifications and associated standards, on schedule and within budget
•    Control incoming Goods quality control assessments
•    Monitor process for Quality Center
•    Provide detailed quality assurance and maintenance reports for the engineering, system and manufacturing teams to improve the products
•    Develop testing procedures for the new products and parts
•    Manage feedback reporting on field test and soft launch products
•    Create documentation for new products, services or working processes
•    Drive improvements to test framework architecture and test coverage
•    Review and implement the product quality process model in line with Africa strategy
•    Provide quality training to service center technicians, sales team and logistic coordinators
•    Implement daily cycle and weekly inventory counts to ensure it tallies with physical and system
•    Provide weekly and monthly product quality report
•    Lead & create a climate that attracts, retains and motivates quality team members.



KPI’s
•    Quality Center quarterly targets (100%)
•    100% timely utilization and accuracy of Service Module (Atlas) at Quality Center
•    Spare parts and refurbishment stock availability at the service centers
•    Accuracy of Diagnosis
•    Weekly and monthly reporting on Quality activities
•    Traceability and tracking of products
•    Soft launch and filed test feedback.

Desired Skills and Experience

•    A degree or diploma in electronics & electrical
•    Minimum of 2 years’ experience in the solar PV industry. Both solar and mobile phone repair
experience will be an added advantage
•    Ability to use Microsoft Tool (Excel, Power point and MS word)
•    Demonstrate  the  ability  to  understand  business  goals  and  recommend  new  approaches, policies and procedures to effect continual improvements in business objectives
•    Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality
•    Superior verbal and written communication skills (multiple language will be an advantage),
with an emphasis on tact and diplomacy
•    Business driven, people focused, with exceptional influencing skills; Excellent organizational, multi-tasking, presentation and time-management skills
•    Passion for social enterprise, development of people and environmental benefits
•    Thorough understanding of Quality Management System
•    Understands Quality Control Tools.

How to apply:

The deadline for submission for the position is 17th June 2021 at 1700 hours. Candidates who meet the requirements should submit their CV and cover letter to:
tz-recruitment@dlight.com indicating the position that they are applying for on the subject line “Quality Assurance Technician”


For more details about the opportunities, visit our careers page on our website:  www.dlight.com


About us:

d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. Through four hubs in Africa, China, South Asia and the United States, d.light has sold over 20 million solar light and power products in 70 countries, improving the lives of over 100 million people. d.light is dedicated to providing the most reliable, affordable and accessible solar lighting and power systems for the developing world. For more information, visit: www.dlight.com

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