Join a team of passionate individuals like yourself and become part of our community.
As a Planhotel Hospitality Group family member, you will be the most important asset in our service commitment to our guests. We are actors – not spectators. Start a new journey that will take you to places and people.
SUMMARY OF RESPONSIBILITIES
• To maximize room occupancy and average rate through effective inventory management in accordance with both the Sales & Marketing Department business plan and the Company’s policies and procedures.
• To ensure the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.
• To ensure that PMS and other technology is used to its maximum potential for administration procedures and ·reservations database.
• To ensure good communication with key travel planners, decision makers as well as Planhotel Head Office and concerned departments in order to provide
efficient service to the clients.
PRINCIPAL DUTIES & RESPONSABILITIES
• To be fully conversant with the Sales budget relating to budgeted occupancy, Average Rate and business mix.
• To load rates and contracts and insert bookings in the PMS for all hotels located in Zanzibar.
• To prepare statistical data relating to reservations i.e. no shows, turndowns, source of business etc.
• To ensure all reservations are handled in accordance with the Company’s Accounting Standards.
• To handle “No Shows” in accordance with Company standards and procedures.
• To ensure credit procedures are according to the Company standard.
• To be fully conversant with the Sales business plan and objectives.
• To be fully conversant with all hotels and Company marketing programs.
• To meet with the Director of Sales & Marketing on a regular basis through conference calls to discuss rate strategies.
• To ensure “upselling” of rooms.
• To attend sales meeting when invited by Director of Sales & Marketing.
• Responsible for revenue management.
• To forward plan and highlight concern areas to the Sales Manager.
• To ensure that systems are in place to communicate strategies in order to maximize sales.
JOB DESCRIPTION
• To ensure systematic and orderly filing of reservations correspondence and other papers and data relating to Reservations.
• To prepare a weekly report reviewing achievements and assessing improvements as well as reviewing client statistical data.
PRINCIPAL DUTIES & RESPONSIBILITIES
• To be fully conversant with the Sales budget relating to budgeted occupancy, Average Rate and business mix.
• To load rates and contracts and insert bookings in the PMS for all hotels located in Zanzibar.
• To prepare statistical data relating to reservations i.e. no shows, turndowns, source of business etc.
• To ensure all reservations are handled in accordance with the Company’s Accounting Standards.
• To handle “No Shows” in accordance with Company standards and procedures.
• To ensure credit procedures are according to the Company standard.
• To be fully conversant with the Sales business plan and objectives.
• To be fully conversant with all hotels and Company marketing programs.
• To meet with the Director of Sales & Marketing on a regular basis through conference calls to discuss rate strategies.
• To ensure “upselling” of rooms.
• To attend sales meeting when invited by Director of Sales & Marketing.
• Responsible for revenue management.
• To forward plan and highlight concern areas to the Sales Manager.
• To ensure that systems are in place to communicate strategies in order to maximize sales.
JOB DESCRIPTION
• To ensure systematic and orderly filing of reservations correspondence and other papers and data relating to Reservations.
• To prepare a weekly report reviewing achievements and assessing improvements as well as reviewing client statistical data.
• To ensure effective networking and communication with outside bodies in order to inform them of room availability.
• To maintain a reservations chart indicating key dates and key bookings.
• To communicate all VIP and return clients to Sales and Front Office on a regular basis.
• To follow up on customer care topics and claims.
• To review Tripadvisor comments for both properties for further action.
• To directly supervise and coordinate the training of reservations personnel in handling reservations in according with Company policies and procedures, if
applicable.
• To ensure the accuracy of reservations and that they are taken in accordance with the hotel and Company-’s procedures.
• To manage the PMS inventory on a daily basis in order to maximize occupancy
• To answer, confirm and process all requests for reservations according to procedures established by CRS in the Head Office.
• To compile, confirm and process all requests for reservations from PMS following the established procedures.
• To maintain good customer relations.
• To ensure the necessary systems are in place in order to effectively deal with client requests.
• To handle client queries/complaints in accordance with the Company procedures.
• To ensure the accuracy of inputted information into the reservation system.
• To immediately inform the Director of Sales & Marketing of any concerns relating to tight booking situations.
• To authorize and coordinate VIP standards.
• To ensure that the standard telephone operating procedures are adhered to.To ensure effective networking and communication with outside bodies in order to inform them of room availability.
• To maintain a reservations chart indicating key dates and key bookings.
• To communicate all VIP and return clients to Sales and Front Office on a regular basis.
• To follow up on customer care topics and claims.
• To review Tripadvisor comments for both properties for further action.
• To directly supervise and coordinate the training of reservations personnel in handling reservations in according with Company policies and procedures, if
applicable.
• To ensure the accuracy of reservations and that they are taken in accordance with the hotel and Company-’s procedures.
• To manage the PMS inventory on a daily basis in order to maximize occupancy
• To answer, confirm and process all requests for reservations according to procedures established by CRS in the Head Office.
• To compile, confirm and process all requests for reservations from PMS following the established procedures.
• To maintain good customer relations.
• To ensure the necessary systems are in place in order to effectively deal with client requests.
• To handle client queries/complaints in accordance with the Company procedures.
• To ensure the accuracy of inputted information into the reservation system.
• To immediately inform the Director of Sales & Marketing of any concerns relating to tight booking situations.
• To authorize and coordinate VIP standards.
• To ensure that the standard telephone operating procedures are adhered to.
